Cancellation policy

At Blatic, we strive to process and fulfill your orders as quickly as possible. If you need to cancel your order, please review our policy below to understand your options based on the status of your order.

1. Requesting an Order Cancellation

  • Before Dispatch: You can request to cancel your order shortly after placing it. To cancel, please reach out to our Customer Care team immediately with your Order Number via:

  • After Dispatch: Once an order has been handed over to the courier service (typically dispatched within 24 hours), it cannot be canceled while in transit. In this case, you may follow our Return & Exchange Policy upon receiving the package.

2. Cancellations Initiated by Blatic

We reserve the right to cancel an order under specific circumstances, including:

  • Payment & Verification Checks: Orders placed via Credit/Debit card or online payment systems undergo a thorough security check. Credit card orders require up to 48 working hours for bank verification. If an order fails to clear our payment processor's fraud check, it will be automatically canceled.

  • Item Out of Stock: In the rare event that an item becomes unavailable after your order is placed, we will notify you and cancel the unavailable item/order immediately.

  • Incomplete Information: Orders with invalid shipping addresses or unverified contact information may be subject to cancellation.

3. Refunds for Canceled Orders

If your cancellation request is approved prior to dispatch, or if your order is canceled by Blatic:

  • Prepaid Orders (Credit/Debit Card): Full refunds will be processed back to your original payment method.

  • Local Digital Wallets & Bank Accounts: If applicable, approved refunds can also be transferred via JazzCash, EasyPaisa, or Direct Bank Transfer.

  • Order Received / Post-Delivery Returns: If you decide to cancel or return your order within 15 days of delivery (or up to 30 days for unworn/unused items as per our refund policy), the product must be returned to our Karachi warehouse for inspection. Please note: Delivery charges are non-refundable.

Questions & Support

For any questions regarding order status, cancellations, or returns, please reach out to our team at hello@theblatic.com or contact us via WhatsApp.